Frequently Asked Questions
Everything you need to know about shopping with MARTÏ Collection
What is the standard shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally take 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As MARTÏ Collection focuses on tailored silhouettes, we recommend measuring a similar garment you already own to compare. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all MARTÏ tags attached. Please note that sale items are eligible for store credit only.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible customers.
Where are MARTÏ Collection garments manufactured?
We take pride in ethical production. Our collections are designed in-house and manufactured in boutique factories that adhere to fair labor practices and high-quality craftsmanship standards to ensure garment longevity.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders almost immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order cannot be changed, but you may initiate a return once it arrives.